Frequently asked questions

Should I remove ear wax?

Naturally, your body cleans your ears for you so no routine maintenance is required. However, if your body produces too much earwax, you may experience problems with your hearing. If this happens, it’s important to get it checked out right away to prevent further issues to your ear health.

How often should I remove earwax?

There isn’t a set recommended frequency for earwax removal, as it depends on each individual case. Some people don’t require earwax removal very often, whereas others produce vast amounts of earwax at a faster rate. If you’re concerned about the amount of earwax you are producing, or would like to find out more about how often you should clean out your ears, get in touch or visit our dedicated resource here.

What happens if earwax is not removed?

If excess ear wax is not removed, it can lead to a build-up of impacted earwax. If you are experiencing any of the symptoms of impacted earwax, including ear pain, a ‘full ear’ or a cough, book an appointment with your local branch as soon as possible.

How Much is a Private Prescription?

Private prescription costs are based upon the type of medication and the service you are using. There are two main types of private prescription:

A face-to-face appointment or online consultation will be conducted for a fee. You will then be issued a private prescription which you should take to a pharmacy to have dispensed. As you have a private prescription, you will not pay the £9.15 NHS charge when you pay for your medication. Instead, you will pay a private fee which is determined by the pharmacy.

Do you access my medical notes?

We do not need to access your medical records as we will have a consultation with you and create a record of any consultations we hold. You are welcome to a copy of these notes to provide to your GP should you need to. 

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